Should I contact the original installer first?

Usually, especially when workmanship or equipment warranties may apply. Gather the contract, warranty documents, equipment models, and monitoring screenshots before calling.

Can every solar system be repaired?

No guarantee can be made before inspection. Equipment availability, manufacturer support, system age, warranty status, code requirements, and provider coverage all affect the options.

Does Direct Solar Pros perform roof or electrical repairs?

No. Physical diagnostics and repairs must be performed by appropriately qualified providers. Direct Solar Pros can help organize the intake and identify the appropriate next path when service is available.

Installation crew on the roof of a two-story Illinois home with their work van in the driveway

ACCEPTING REQUESTS

Solar system not producing like it should?

Don’t guess.
Diagnose.

We help you figure out what's wrong: monitoring, equipment, or something else, and get the issue to the right people to fix it.

Open a service case

01 / ROUTE THE SYMPTOM

A good service call starts with the right evidence.

A dropped Wi-Fi connection, a utility outage, new shade, an inverter fault, and normal winter production can all look the same from the monitoring app. The first job is separating the symptom from the actual cause.

QUICK DIAGNOSTICWHAT'S GOING ON?

SELECT THE CLOSEST SYMPTOM

LIKELY FIRST ROUTEMonitoring path

Check connectivity and monitoring credentials before dispatching field service.

READY TO DOCUMENT

Technician in a hard hat running a hand across solar panels during a rooftop inspection — VISUAL REVIEW / ROOFTOP

02 / BUILD THE CASE FILE

Three records.
Less back-and-forth.

System intake

Gather installer records, equipment models, monitoring access, warranty information, and the timeline of the issue.

Production context

Compare alerts and recent output with seasonal expectations, utility events, shade, and known equipment behavior.

Qualified handoff

Route the issue toward the original installer, manufacturer, monitoring provider, utility, or a qualified service partner.

WORK ORDER / ROUTING MAP

Document first.
Route second.

SYSTEMATIC, NOT SPECULATIVE

01STATUS / ACTIVE

Document the symptom

Record alerts, dates, screenshots, outages, and visible changes.

02STATUS / QUEUED

Identify the system

Confirm inverter, modules, batteries, monitoring, installer, and warranty details.

03STATUS / QUEUED

Narrow the path

Separate monitoring, utility, production, and physical-equipment possibilities.

04STATUS / QUEUED

Coordinate service

A qualified provider determines diagnostics, warranty coverage, and physical repair scope.

RESPONSIBILITY / SCOPE

The right provider matters more than the fastest guess.

Service and repair availability depends on system type, equipment, warranty, location, and qualified-provider coverage. Direct Solar Pros does not represent that every system can be serviced.

Organize my service path

Solar Service & Repair questions

Understand the details before deciding.

Start with the common questions, then verify the equipment, home, provider, and utility details for your project.

Browse every FAQ

Possible causes include monitoring connectivity, utility outages, inverter faults, shading, snow, equipment issues, or normal seasonal changes. Monitoring data and system history help narrow the cause.

Don’t guess.Diagnose.

A good service call starts with the right evidence.

Three records.Less back-and-forth.